Reference

Terms & Conditions You'll Actually Need to Know

When you open an account with us, you're agreeing to keep your information up-to-date, use your account only for yourself, and follow our payment and play rules.

Account EligibilityPayment SecurityWithdrawal ProcessData ProtectionDispute Resolution
Explore the Lobby Read FAQ
gandum slot Terms & Conditions You'll Actually Need to Know
REACH OUR TEAM

How to Contact Us About These Terms

Live Chat Open the chat bubble in the bottom-right corner of the lobby.
Email Support Send questions about your terms, data rights or account restrictions to [email protected].
Account Help Centre Log into your account, tap the Help menu, and search 'terms' or 'account rules'.
HOW WE HANDLE YOUR DATA

Account Security and Your Information

Data Encryption

All your login details, payment information and transaction history are encrypted end-to-end using industry-standard TLS 1.3.

Cookie Consent

When you first visit, we ask your permission to set session cookies that keep you logged in and let us…

Withdrawal Verification

Before we send money back to your DANA, OVO, GoPay or QRIS wallet, we verify your identity using your registered…

Data Retention

We keep your account history, deposits, withdrawals and chat support logs for seven years from your last login.

Account Changes

To request a copy of your data, change your registered email, update your phone number, or ask us to delete…

Dispute Process

If you disagree with a charge or believe an unauthorised transaction occurred, file a dispute within 30 days of the…

Answers to Your Terms & Conditions Questions

No. Each person may hold only one active account. If we detect multiple accounts linked to the same phone number, email or payment method, we'll close all but one and hold any balance for 90 days pending investigation. Duplicate accounts violate our terms.

Go to the login page and tap 'Forgot Password'. We'll send a reset link to your registered email. Click it within one hour and create a new password. If your email is no longer active, contact [email protected] with your username and phone number for manual recovery.

No. We do not retain your full payment details after a withdrawal completes. Your wallet shows the last four digits of your payment method for your reference, but the full number is encrypted and purged from our database after 30 days per local payment security rules.

Withdrawals to DANA, OVO and GoPay usually reach your wallet within 60 seconds after verification. QRIS and bank wire transfers take 1–3 business days. You have 30 days from the withdrawal date to report it as missing or unauthorised. Contact support with your withdrawal reference number.

Yes. Email [email protected] requesting account closure. We'll verify your identity, process any pending payouts to your registered payment method within 5 business days, and then permanently delete your account and login credentials per our retention policy.

We can update these terms, but we'll notify you by email at least 30 days before the change takes effect. If you disagree with a change, you may close your account and request a full payout. Continued login after the 30-day notice means you accept the new terms.

Our system automatically logs all transactions. If you believe a deposit failed to credit or a game round was lost due to our server error, file a support ticket with your transaction ID or game session time. We investigate within 48 hours and restore any confirmed loss to your account balance.

Related Pages

gandum slot Indonesia FAQ gandum slot Login About Us Register